We asked for India and you certainly delivered with expertise: the flavours and aromas, the colours, sounds and sights, with each and every day offering its own superlatives. You are a highly committed professional putting in maximum effort and taking great care in providing for what the traveler is yearning. We are aware that the logistics required in so doing are significant. It was great how everything fell into place, and it was most impressive that you kept in personal contact with us. Including driver, representatives, and guides there were some 28 people who were involved in assisting to make our India tour such a success. Every one of these good folk showed a kindness, duty of care and courtesy far beyond expectation, as well as a solid knowledge of their own particular field, whether it be giving us a genuine welcome, revealing the fascinating history of the particular site we were visiting and the ways of the inhabitants, or equally important, how to safely manoeuvre through the Indian traffic! We didn’t even, ever, have to open a car door! We would highly recommend P & M to any prospective traveler to India, and indeed already have done so. Your selection of Vikram as our driver was very appropriate, as it is not easy to match up people for several weeks in a vehicle. His English was quite OK, he was always relaxed and calm, courteous and friendly, and he was a skilled and safe driver. The choice of hotels provided was probably equal to or better than expected… there was the occasional difficulty with hot water or a missing shower screen, but basically clean and always satisfactory staff service. Often we were, embarrassingly, forgetful of the name of our representative or guide, as there were many. If there was a suggestion of improvement it would only be that the consistent wearing of name tags would assist us to be more courteous. Visits to textile stores, workshops, cottage industries etc. can be a little irksome to the unwary, if there is strong sales pressure to buy, but of course, this is all part of the India experience, so we would not want to miss it. We have no doubt that the complete success of our India sojourn is largely due to you, Barsha Rani, so we off you a thousand kindnesses. If you ever find yourself visiting Melbourne or Victoria, Australia, we would be honoured to return some hospitality, and even a marsala tea!